Hi Tyler,

This is what I meant when I mentioned that you might be worth switching your keywords to "Exact Match" vs "Partial Match".

Changing to "Exact Match" will only match "pos" and not "impossible".

Maybe I am misunderstanding the system, but the AI isn't the issue as much as the exact or broad match applied across the entire keyword set. For example, "POS" is how Point of Sale is commonly written but both broad and exact match pick up every word with these three letters in them. How do I filter that out so I'm not sending other people on this team to go and look at a comment where someone said "That's impossible" somewhere in their paragraph.

Hey Tyler, it sounds like you should be using the filter options in place for email and webhooks. You can choose to send only leads by specific intent, keywords, or AI search criteria.

It also might be worth switching your keywords to "Exact Match" vs "Partial Match"

And, finally, you can modify or add additional Intent Labels as well assign your own AI instructions. This takes some time to tune, but you might find it useful since you can filter the notifications as a result.