FB Groups Scanner data reset – can my old groups and keywords be restored? | Support

FB Groups Scanner data reset – can my old groups and keywords be restored?

Alyzia Salvador

Hi, my FB Groups Scanner setup has been reset. When I logged in today it asked me to go through the "What are you looking for?" setup again and re-add all my groups and keywords.
I had already added quite a lot of Facebook groups and keywords, so rebuilding everything from scratch would take a lot of time.
Is there any way to restore my previous groups, keywords and search settings? If not, could you let me know what caused the reset so I can avoid it happening again?
Thank you!

A week ago

One Stop Social

Hi Alyzia, sorry to hear this! In most cases your groups and keywords are still saved. The setup screen can reappear when Facebook signs you out and your email verification has expired, even though your settings are still there.
The extension stores everything locally. We do not store your data for privacy and security reasons. The only things that actually delete it are removing and reinstalling the extension, using a different Chrome profile or computer, or Chrome wiping extension storage.
I'd recommend double checking that you're in the same chrome profile and haven't recently re-installed your browser or the extension itself. 
Please let us know if any of these scenarios explain your experience.

Alyzia Salvador

One Stop Social No it was all gone. I have keywords way more than this and is already optimized to give me the best posts... Can you please help me with this ASAP

Alyzia Salvador

Then this happened again.. even though im logged in to the correct account and have paid the annual subscription.

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