Support

Hi, my FB Groups Scanner setup has been reset. When I logged in today it asked me to go through the "What are you looking for?" setup again and re-add all my groups and keywords. I had already added quite a lot of Facebook groups and keywords, so rebuilding everything from scratch would take a lot of time. Is there any way to restore my previous groups, keywords and search settings? If not, could you let me know what caused the reset so I can avoid it happening again? Thank you!

when i go to manage subscription and enter my email address it doesn't find my account

I want to cancel my subscription but cant find the homepage

Trial was working perfectly, but when I signed up for premium I used my business email address. I see now that was a mistake. It broke the connection to my personal FB account (which is the one I want to use for this). Can you help me get the profile alignment with FB working again?

Can your platform monitor posts and comments from Facebook Groups that our employees legitimately belong to? If yes, which types of Groups, through what Meta-authorized access, and can those results legally be used for B2B prospect research?

after receiving an alert it takes me to the facebook post, but takes me straight into my personal profile which i logged in with. how do i change this to my business page please?

I OSS only scanning group posts or also comments? If also comments, how far back for posts that were previously scanned?

I have a question. I have keywords I care less about and words I care more about. Lately, I've noticed that there are fewer leads for the words I care more about and more for the ones I care less about. Could it be that leads containing the words I care more about aren't being found because, for example, there are more posts containing keywords that are less important to me?