Hello! I've made a purchase, but I still see that I'm on a free trial. I can't attache the invoice
One Stop Social
Hi Artem, thanks for reaching out! It looks like our system didn't automatically update your account. We've done this manually on our end and you should be all set! Very sorry for the trouble, please reach out if you have any further questions.
Stephen Booth
One Stop Social, I'm experiencing the same issue. My trial expired, but I purchased premium on 6/13. Can you help since my trial just expired?
One Stop Social
Stephen Booth: Thanks for letting us know! We have manually updated your account. Sorry this wasn't switched automatically. We've made some recent updates to prevent this going forward. We're still working out some qwerks!
Stephen Booth
One Stop Social Thanks!
Susan Davies
One Stop Social I'm having the same issue. I upgraded from the trial to a paid subscirption but the dashboard hasn't updated.
One Stop Social
Susan Davies: Thanks for reaching out! It looks like you actually have more than one Facebook account which is the reason you are not seeing Premium. The subscription is associated to the account you first subscribed from. We will reach out by email to confirm which account you prefer to have the subscription active for.