WHAT ARE YOU DOING? PROBLEMS!
M
Mieczysław Budziński
Today all settings disappeared - groups, keywords, collected leads. Today, all settings—groups, keywords, and collected leads—have disappeared. The panel's previous appearance has been restored. Groups aren't refreshing.
and there are problems from new wersion.
1.
I have a Facebook account and an additional profile - NOT PAGE.
OneStopSocial has been installed on the additional profile from the start. This organization is due to technical reasons – it's divided into several areas.
It worked until today. Today, a message appeared:
"Monitoring is paused because Facebook is currently set to a Page. Group feeds can only be read from a personal profile. Switch back to M. W\u0142adys\u0142aw on Facebook for resume scanning."
However, both links conect to the same additional profile page. Furthermore, groups are scanned and the searched posts are found.
2.
"Mark all as read" has stopped working. Clicking it doesn't delete posts from the NEW tab. I still have Windows 7 installed on my computer. Could this be the cause? It worked before.
I noticed that the NEW ones disappear from this tab, but after some time
3.
This scanning window appears twice (there are two scanning icons - I close one). Similarly, there are two notifications displayed in the browser after the scan is complete.
4.
The previous solution, which displayed the number of scanned posts, allowed meto see how many posts were scanned in the last scan. This current data, at least for me, is useless. Better is the enemy of good.
One Stop Social
Hi Mieczysław,
I realized that my reply from yesterday was set to "internal" and wasn't visible by you. Please see below the message that I also sent to you by email.
Thank you for your feedback, which helped us deploy some rapid fixes to our latest version.
We have confirmed issues one and two from the support forum and published fixes for both in the latest version (v2). We could not recreate the scanning window duplication, but please let us know if it persists. Regarding the total count of posts scanned, this was removed in favor of the total number of leads found. You can still view scanned posts per group in the Settings > Facebook Groups tab. These numbers reflect the extension's last refresh and can be updated by clicking the reload button in the top left of the extension.
While Chrome typically updates automatically within a few hours, you can force the update by following these steps:
- Go to the "Manage Extensions" page in Chrome (chrome://extensions/).
- Disable the One Stop Social extension using the toggle switch in the bottom right (do not remove it).
- Click the "Update" button in the top left corner.
Once the update is complete, the extension should display version 2.0.0, and you can re-enable it.
Please let me know if this resolves the issues. Thank you for your patience and help in diagnosing these bugs.
M
Mieczysław Budziński
One Stop Social
Problems 1 and 2 have been resolved.
Two windows still open during scanning.
However, it would be advisable to display the number of posts scanned after each scan to increase system confidence. This could be displayed, for example, in the NEW tab. For example, NEW(7/20), where 20 is the number of posts scanned.